Refund policy

Shea with Tay – Return & Refund Policy

Effective Date: July 1, 2026

At Shea with Tay, each product is handcrafted with care in small batches to ensure the highest quality. Due to the personal nature of our skincare products, we maintain a strict no-return policy.

No Returns

For the health, safety, and protection of all our customers, we do not accept returns on any products.

This policy applies to all purchases, including:

  • Whipped Body Butters
  • Body Washes
  • Body Oils
  • Fragrance Oils
  • Beard Care Products
  • Gift Sets
  • Sale and Clearance Items
  • Limited Edition Products

Please review your order carefully before completing your purchase.

Refunds

All sales are final.

Refunds are not issued for:

  • Change of mind
  • Preference of scent or texture
  • Allergic reactions or skin sensitivities
  • Products that have been used or opened
  • Incorrect product selection by the customer
  • Melted body butters due to warm weather during shipping
  • Delays caused by shipping carriers
  • Packages marked as delivered by the shipping carrier

Incorrect or Damaged Orders

If you receive the wrong item or your order arrives damaged, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Your full name
  • Photos of the damaged product(s)
  • Photos of the shipping box and packaging

After reviewing your claim, Shea with Tay may, at its sole discretion:

  • Send a replacement product,
  • Issue store credit, or
  • Provide a refund if a replacement is not available.

Claims submitted after 48 hours of delivery may not be eligible for resolution.

Allergies & Skin Sensitivities

Customers are responsible for reviewing all product ingredients before purchasing.

We recommend performing a patch test before full use.

Because individual skin types and sensitivities vary, Shea with Tay cannot offer refunds or replacements for allergic reactions or skin irritation.

Shipping Issues

Once an order has been transferred to the shipping carrier, Shea with Tay is not responsible for:

  • Lost packages
  • Stolen packages
  • Shipping delays
  • Incorrect delivery due to an inaccurate address provided by the customer

If your package is lost or marked as delivered but cannot be located, please contact the shipping carrier directly to file a claim.

Order Cancellations

Orders begin processing shortly after they are placed.

If you need to request a cancellation, please contact us immediately. While we will do our best to accommodate your request, we cannot guarantee cancellations once order processing has begun.

Questions

If you have questions regarding this Return & Refund Policy or need assistance with your order, please contact us:

Shea with Tay

Email: sheawithtay@gmail.com

Phone: (469) 610-6169

Mailing Address:
1109 Capitol Court
Irving, TX 75060

Thank you for choosing Shea with Tay. We appreciate your support and are committed to providing luxurious, handcrafted skincare products and exceptional customer service.