Shipping policy
Shea with Tay – Shipping Policy
Effective Date: July 1, 2026
Thank you for shopping with Shea with Tay! Each of our products is handcrafted with care in small batches. We appreciate your patience while we prepare your order.
Order Processing
- Orders are processed within 3–7 business days (Monday–Friday, excluding holidays).
- During holidays, sales, product launches, or high-volume periods, processing times may be extended.
- You will receive a confirmation email after your order is placed and a shipping confirmation with tracking information once your order has shipped.
Shipping Rates
Shipping charges are calculated at checkout based on the weight of your order and your shipping destination.
We may offer free shipping promotions throughout the year. Any applicable free shipping offer will be clearly stated on our website.
Delivery Times
Once your order has shipped, estimated delivery times are:
- Standard Shipping: 3–7 business days
- Expedited Shipping (if available): 1–3 business days
Delivery times are estimates provided by the shipping carrier and are not guaranteed.
Shipping Carriers
Orders may be shipped using:
- USPS
-
Shea with Tay – Shipping Policy
Effective Date: July 1, 2026
Thank you for shopping with Shea with Tay! Each of our products is handcrafted with care in small batches. We appreciate your patience while we prepare your order.
Order Processing
- Orders are processed within 3–7 business days (Monday–Friday, excluding holidays).
- During holidays, sales, product launches, or high-volume periods, processing times may be extended.
- You will receive a confirmation email after your order is placed and a shipping confirmation with tracking information once your order has shipped.
Shipping Rates
Shipping charges are calculated at checkout based on the weight of your order and your shipping destination.
We may offer free shipping promotions throughout the year. Any applicable free shipping offer will be clearly stated on our website.
Delivery Times
Once your order has shipped, estimated delivery times are:
- Standard Shipping: 3–7 business days
- Expedited Shipping (if available): 1–3 business days
Delivery times are estimates provided by the shipping carrier and are not guaranteed.
Shipping Carriers
Orders may be shipped using:
- USPS
- UPS
- FedEx
Shea with Tay reserves the right to choose the shipping carrier that best fits your order.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
Please review your shipping information carefully before completing your purchase.
Shea with Tay is not responsible for:
- Incorrect addresses
- Undeliverable packages due to customer error
- Additional shipping charges resulting from incorrect address information
Order Tracking
Once your order ships, you will receive an email containing your tracking number.
Please allow up to 24 hours for tracking information to update.
Lost or Stolen Packages
Once a package has been marked as Delivered by the shipping carrier, Shea with Tay is not responsible for lost or stolen packages.
If your package is missing after being marked as delivered, we recommend:
- Checking around your property.
- Asking neighbors or household members if they accepted the package.
- Contacting the shipping carrier to file a claim.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Photos of the damaged packaging
- Photos of the damaged product(s)
We will review your claim and work to resolve the issue as quickly as possible.
Warm Weather Shipping
Our whipped body butters are made with natural ingredients and may soften or melt during transit in warm temperatures.
This is normal and does not affect the quality or effectiveness of the product.
If your body butter arrives softened or melted:
- Place it in a cool location or refrigerate for 20–30 minutes.
- Allow it to fully solidify before use.
Please note that melting during shipping is not considered a product defect and is not eligible for a refund or replacement.
Delays Beyond Our Control
Shea with Tay is not responsible for shipping delays caused by:
- Weather conditions
- Natural disasters
- Carrier delays
- Holidays
- High shipping volumes
- Incorrect shipping information provided by the customer
International Shipping
At this time, Shea with Tay ships within the United States only.
If international shipping becomes available, this policy will be updated.
Questions
If you have any questions about your shipment or need assistance with your order, please contact us through the contact page on our website. We are happy to help and will respond as quickly as possible.
Thank you for choosing Shea with Tay. We appreciate your support and look forward to delivering handcrafted luxury right to your door.
- USPS
-
UPS - FedEx
Shea with Tay reserves the right to choose the shipping carrier that best fits your order.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
Please review your shipping information carefully before completing your purchase.
Shea with Tay is not responsible for:
- Incorrect addresses
- Undeliverable packages due to customer error
- Additional shipping charges resulting from incorrect address information
Order Tracking
Once your order ships, you will receive an email containing your tracking number.
Please allow up to 24 hours for tracking information to update.
Lost or Stolen Packages
Once a package has been marked as Delivered by the shipping carrier, Shea with Tay is not responsible for lost or stolen packages.
If your package is missing after being marked as delivered, we recommend:
- Checking around your property.
- Asking neighbors or household members if they accepted the package.
- Contacting the shipping carrier to file a claim.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Photos of the damaged packaging
- Photos of the damaged product(s)
We will review your claim and work to resolve the issue as quickly as possible.
Warm Weather Shipping
Our whipped body butters are made with natural ingredients and may soften or melt during transit in warm temperatures.
This is normal and does not affect the quality or effectiveness of the product.
If your body butter arrives softened or melted:
- Place it in a cool location or refrigerate for 20–30 minutes.
- Allow it to fully solidify before use.
Please note that melting during shipping is not considered a product defect and is not eligible for a refund or replacement.
Delays Beyond Our Control
Shea with Tay is not responsible for shipping delays caused by:
- Weather conditions
- Natural disasters
- Carrier delays
- Holidays
- High shipping volumes
- Incorrect shipping information provided by the customer
International Shipping
At this time, Shea with Tay ships within the United States only.
If international shipping becomes available, this policy will be updated.
Questions
If you have any questions about your shipment or need assistance with your order, please contact us through the contact page on our website. We are happy to help and will respond as quickly as possible.
Thank you for choosing Shea with Tay. We appreciate your support and look forward to delivering handcrafted luxury right to your door.